More than 7 days before your booking
Cancel or reschedule free of charge. If you cancel, you'll receive a full refund.

3–7 days before your booking
You can reschedule your booking free of charge, subject to availability. Cancellations will receive a 50% refund.

Less than 72 hours before your booking
Bookings are non-refundable and cannot be rescheduled, as the studio time has been reserved exclusively for you.

No-shows
No refund will be given for failure to attend your booked session.

If Studio 11 needs to cancel
In the unlikely event that we need to cancel your booking, you will receive a full refund or the option to move your booking to an alternative date.